Overview
Creating a delivery in the FRAYT Shipper Portal only takes a few minutes. During the process, you'll provide pickup and delivery information, choose a vehicle and service level, describe your shipment, and review your order before submitting it.
Once your delivery has been submitted, FRAYT begins sourcing a driver based on your requested vehicle, service level, and scheduled pickup time.
Before You Begin
Have the following information available:
Pickup address
Delivery address
Recipient contact information
Shipment dimensions
Shipment description
Preferred pickup date and time
Payment method
Creating a Delivery
Step 1: Enter Pickup & Delivery Information
Start by entering:
Pickup address
Delivery address
Pickup contact information
Delivery contact information
Verify all addresses before continuing to help avoid delays.
Step 2: Select a Vehicle
Choose the vehicle that best fits your shipment.
Available options include:
Sedan
Midsize SUV / Minivan
Pickup Truck
Cargo Van
Box Truck
Need help deciding?
See Choosing the Right Vehicle.
Step 3: Select a Service Level
Choose the delivery speed that best meets your needs.
Available options may include:
Rush
Flex
End of Day
Contract-specific service levels (when applicable)
Step 4: Choose Your Delivery Date
You can either:
Deliver Now (on-demand)
Schedule the delivery for a future date and exact pickup time
Scheduled deliveries can be created using any available service level.
Step 5: Enter Shipment Details
Provide information about your shipment, including:
Item description
Dimensions
Quantity
Accurate shipment information helps ensure the correct vehicle is assigned.
Step 6: Select Additional Services (Optional)
If needed, you may request additional services such as:
Loading Service
Lift Gate Service
Pallet Jack Service
TSA Certified Drivers
Only select these options if assistance is required.
Step 7: Select a Payment Method
Choose the payment method associated with your account before continuing.
Step 8: Review Your Delivery
Before submitting, review all delivery information, including:
Addresses
Vehicle type
Service level
Scheduled date and time
Shipment details
Additional services
Payment method
Once everything looks correct, submit your delivery.
After You Submit
After your delivery has been submitted:
FRAYT begins sourcing a qualified driver.
You'll be able to monitor delivery progress from the Shipper Portal.
Tracking updates and estimated arrival times are provided throughout the delivery.
Proof of Delivery becomes available after the delivery has been completed.
Good to Know
Once a delivery has been submitted, it cannot be edited through the Shipper Portal. If you need to make changes, contact Support through the Support Messenger or email [email protected] as soon as possible.
Tip
Providing detailed delivery instructions, accurate dimensions, and recipient information helps reduce delays and ensures drivers have the information they need to complete your delivery successfully.
Need Help?
If you need assistance creating or updating a delivery, contact Support by:
Opening the Support Messenger in the FRAYT Shipper Portal
Emailing [email protected]
Related Articles
Welcome to FRAYT
Choosing the Right Vehicle
Understanding Service Levels
Tracking Your Delivery