As your delivery progresses, you'll see status updates within the FRAYT Shipper Portal that indicate where your shipment is in the delivery process.

Understanding these statuses can help you know what to expect from the moment your delivery is submitted until it has been completed.

Your delivery has been created but is not currently active.

This may occur if the delivery is scheduled for a future date and time.

Scheduled delivery placed for the future delivery date will automatically become active within 24 hours of the scheduled date.

No driver has been assigned yet.

FRAYT is actively searching for an available driver that matches your requested vehicle type and delivery requirements.

No action is required from you while a driver is being sourced.

A qualified driver has accepted your delivery.

The driver will begin traveling to the pickup location based on your requested pickup time.

The assigned driver is traveling to the pickup location.

You can monitor their progress through live tracking.

The driver has arrived at the pickup location and is waiting to receive the shipment.

If loading assistance has been requested, it will occur at this stage.

Your shipment has been loaded and the driver is now traveling to the delivery location.

Live tracking and estimated arrival times continue to update throughout transit.

The shipment is actively in transit to its destination.

The tracking page will continue updating the driver's location and estimated arrival time.

The driver has arrived at the delivery location and is completing the delivery.

This may include unloading, obtaining a signature, or capturing proof of delivery.

The shipment has been received and the required signature has been collected.

Depending on your delivery requirements, this may be the final confirmation before completion.

The delivery has been successfully completed.

Proof of Delivery, including any available signatures or photos, can now be viewed within the delivery details.

The shipment was returned rather than delivered.

Returns may occur if delivery cannot be completed or if a return service has been requested.

If you have questions regarding a returned shipment, please contact Support.

The delivery has been canceled and will no longer be completed.

If you need to create a replacement delivery, you can duplicate a previous delivery from its delivery details page.

Driver assignment depends on factors such as vehicle availability, market demand, delivery location, and requested service level.

FRAYT continues searching until a qualified driver accepts the delivery.

Estimated arrival times are automatically recalculated throughout the delivery based on updated driver location information and current travel conditions.

Traffic, weather, road closures, or unexpected delays may cause the ETA to change.

Proof of Delivery becomes available after it has been uploaded to the completed delivery.

Depending on the delivery, this may include a recipient signature, photos, recipient name, or other confirmation details.

Good to Know

Status updates occur automatically throughout the delivery lifecycle. Refreshing the page is typically unnecessary, as the tracking page updates automatically.

Tip

If your delivery appears to have stopped progressing for an extended period, contact Support through the Support Messenger for assistance.

If you have questions about a delivery's status or believe additional assistance is needed, contact Support by: