Overview
Every delivery is unique, and pricing is calculated based on the specific details of your shipment.
Factors such as the requested vehicle, delivery distance, service level, and additional services all contribute to the total cost of a delivery.
Understanding these factors can help you choose the option that best meets your delivery needs.
What Affects Pricing?
Several factors influence the price of a delivery, including:
Vehicle type
Pickup and delivery distance
Service level
Scheduled or on-demand delivery
Market availability
Contracted pricing (when applicable)
Requested additional services
Your delivery total is calculated before you submit your order.
Vehicle Type
Larger vehicles generally have higher operating costs and are priced differently than smaller vehicles.
For example:
Sedan
Midsize SUV / Minivan
Pickup Truck
Cargo Van
Box Truck
Selecting the smallest vehicle that safely fits your shipment can help manage delivery costs.
Service Level
Faster service levels typically require immediate driver availability and may be priced differently than more flexible delivery options.
Available service levels include:
Rush
Flex
End of Day
Contract-specific service levels
Choose the service level that best aligns with your delivery timeline.
Contract Pricing
Some customers have negotiated pricing agreements with FRAYT.
If your organization has contract pricing, your available rates and service options will automatically appear when creating a delivery.
If you have questions about contract pricing, please contact your Sales representative.
Additional Services
Optional services requested during order creation may affect pricing.
Examples include:
Loading Service
Lift Gate Service
Pallet Jack Service
TSA Certified Drivers
Only request these services when they are needed for your shipment.
Additional Charges
Depending on the circumstances of a delivery, additional charges may apply.
Examples include:
Wait time
Tolls
Return trips
Additional mileage
Additional stops
Hold over time
TONU (Truck Ordered, Not Used)
Delivery attempts that cannot be completed
These charges help account for additional time, distance, or services beyond the original delivery request.
Tips for Managing Delivery Costs
To help avoid unexpected charges:
Select the correct vehicle size.
Provide accurate pickup and delivery information.
Include detailed shipment dimensions.
Request only the additional services you need.
Verify addresses before submitting your delivery.
Accurate information helps ensure the delivery can be completed as planned.
Good to Know
Changes requested after a delivery has been submitted may affect pricing and delivery timing. If changes are needed, contact Support as soon as possible.
Tip
If your business ships regularly, contact your Sales representative to learn more about contract pricing and recurring route programs.
Need Help?
If you have questions about pricing or charges on a delivery, contact Support by:
Opening the Support Messenger in the FRAYT Shipper Portal
Emailing [email protected]
Related Articles
Choosing the Right Vehicle
Understanding Service Levels
Managing Routes
Frequently Asked Questions